How we handle returns, manufacturer warranty and technical support for products supplied by C-PRAV Tech.
Returns
Return of goods will not be accepted unless previously agreed in writing by C-PRAV Tech.
Approved returns must:
Be requested and authorised prior to shipment.
Be unused, undamaged and in original resalable condition, including original packaging and accessories.
Have return freight and insurance prepaid by the customer.
Custom, special-order, configured or non-stock items may not be eligible for return.
A restocking or handling fee may apply to approved returns.
Warranty
All products supplied by C-PRAV Tech are covered by the applicable manufacturer’s or supplier’s warranty terms and conditions.
Warranty periods and conditions may vary by manufacturer and product. Warranty claims are subject to assessment by C-PRAV Tech and/or the relevant manufacturer or supplier.
Australian Consumer Law
Nothing in this policy excludes or limits any rights that cannot legally be excluded under the Australian Consumer Law (ACL).
Technical Support
C-PRAV Tech provides technical and application support for products supplied by us, subject to the support available from the relevant manufacturer or supplier.
Support may include:
Product selection
Setup
Troubleshooting
Warranty assistance
Liaison with the manufacturer or supplier
Additional engineering, commissioning, training or application support may be chargeable where not included in the original quotation.
Contact
For return, warranty or technical support enquiries, please contact:
